Whole Foods Market statement regarding settlement agreement with New York City Department of Consumer Affairs
Whole Foods Market worked closely with the New York City Department of Consumer Affairs (DCA) over the last several months to reach an agreement that is in the best interest of the people of the City of New York and our stakeholders.
Unfortunately the DCA has misrepresented this agreement. WFM has had in place preexisting pricing and weights/measures programs including a third party auditing and training program and a 100 percent pricing accuracy guarantee that gives customers a full refund on any item inadvertently mispriced. These are pre-existing programs that go above and beyond the DCA’s requirements. Furthermore, the DCA’s allegations of violations on weighted/measured items were limited to New York City, and as our joint agreement states, there was no evidence of systematic or intentional misconduct by anyone in the Northeast region or the rest of the company.
While WFM refused to consider the DCA’s initial demands of $1.5 million, we agreed to $500,000 in order to put this issue behind us so that we can continue to focus our attention on providing our New York City customers with the highest level of quality and service.